Frequently Asked Questions
How soon will I receive my order in the mail?
Notebooks and Workbooks take up to 2 days to ship + shipping time (usually about 3-5 business days for US orders total and up to 3 weeks for orders to Canada).
Shirts and hats are printed on-demand and ship separately from notebooks and workbooks. They take 2-7 business days to ship + shipping time. Read more about shipping here.
When will I know my order has shipped?
You will receive a confirmation email that your order has shipped.
Do you ship internationally?
Currently we only ship to US and Canada. Shipping internationally is expensive and we've found the product often gets lost as well. In lieu of that, we recommend that our international friends check out our Digital Edition of the Storyclock Workbook and our Digital Edition of the Storyboard Workbook (or the Digital Edition Pro-Kit for both).
I ordered a Digital Edition. How will I receive my digital download?
You can download your digital products from the thank you page after check-out or from a link in your order confirmation email.
Can I buy your products in bulk?
If you’re interested in buying piles of Storyclock Notebooks or Storyboard Notebooks for retail, academic settings, or reasons we’ve yet to discover, we’d love to discuss your needs with you! Shoot us an email at firstname.lastname@example.org.
Do you have an actual storefront?
No, we don’t.
Do you accept returns/exchanges?
All sales are final and we aren’t able to accept returns unless you received damaged product. Read more about shipping and returns here.
I missed a promotion. Can you refund me the difference?
Nope. All promotions are for specific periods of time and we cannot honor any discounts after the promotional window is over.
What is Plot Devices™?
According to Google, a plot device is any technique in a narrative used to move the plot forward (Plot Device is also a short film Seth made awhile back). But we aim to make products that do that, too - tools to help you and/or your stories move forward.
What is a Storyclock?
The Storyclock is a methodology that helps you turn your ideas into stories. Learn more about it here. We made Storyclock Notebook to help screenwriters (and other people, too) develop their stories.
Who are you people?
There’s three of us. Four if you count Jingles. You can see our faces on the about page.